EvaluAgent connector for Okou
Connect EvaluAgent to review contact-center quality, conversation analytics, feedback, coaching and Knowledge Vault metadata, with separately authorized management workflows.
Sales & operations · Access Key ID and Secret Key
Use EvaluAgent in Okou
Use the EvaluAgent regional REST API for contact-center quality evaluations, disputes, calibration reports, conversation analytics and transcripts, feedback, coaching actions and one-to-ones, work queues, organization data, and Knowledge Vault document metadata or explicitly authorized management.
Once connected, supported EvaluAgent actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with EvaluAgent
- Read authentication identity, request IP and token expiry metadata, never a reusable token.
- Read quality and peer feedback, acknowledgement, SLA and review metadata.
- Read coaching actions and their assignees and associated evaluations.
- Import conversations or upload recordings; processing can consume provider conversation and transcription quota.
- Reconcile a source manifest, including removal of absent documents; even dry-run shares this mutation permission.
- Add or replace work queue agent assignments; replacement removes omitted agents.
- Read one-to-one topics, meetings, private preparation notes and outcomes.
- Create or change organization groups.
How the EvaluAgent connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect EvaluAgent
Choose Access Key ID and Secret Key.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect EvaluAgent securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Access Key ID and Secret Key
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What EvaluAgent covers
The topics this connector's published operations touch.
- evaluagent
- contact center
- quality assurance
- conversation analytics
- coaching
EvaluAgent connector questions
- What can Okou do with EvaluAgent?
- Connect EvaluAgent to review contact-center quality, conversation analytics, feedback, coaching and Knowledge Vault metadata, with separately authorized management workflows. Documented actions include: Read authentication identity, request IP and token expiry metadata, never a reusable token. Read quality and peer feedback, acknowledgement, SLA and review metadata.
- How do I connect EvaluAgent to Okou?
- Connect EvaluAgent using Access Key ID and Secret Key. The connection controls which supported actions a workflow can use.
- Can EvaluAgent run in an automated workflow?
- Yes. After it is connected, supported EvaluAgent actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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