Worktual Unified Communications connector for Okou
Connect Worktual CCaaS to read contact-centre configuration, manage customer contacts and agent skills, maintain knowledge bases, and inspect omnichannel activity.
Communication · Private App Token
Use Worktual Unified Communications in Okou
Worktual Unified Communications (Worktual CCaaS) API for contact-centre configuration, customer contacts, agent skills, knowledge bases, and omnichannel activity.
Once connected, supported Worktual Unified Communications actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Worktual Unified Communications
- Read agent profiles, availability, status, and channel capabilities.
- Read Worktual business-hours definitions and schedules.
- Read the connected Worktual contact-centre configuration.
- Read configured email and SMS channel details.
- Read configured Worktual contact-centre queues.
- Read routing profiles and their channel-handling settings.
- Read agent skills configured in the Worktual account.
- Read Worktual user profiles and channel capabilities.
How the Worktual Unified Communications connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Worktual Unified Communications
Choose Private App Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Worktual Unified Communications securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Private App Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What Worktual Unified Communications covers
The topics this connector's published operations touch.
- agents
- ccaas
- contact center
- contacts
- customer service
- knowledge base
Worktual Unified Communications connector questions
- What can Okou do with Worktual Unified Communications?
- Connect Worktual CCaaS to read contact-centre configuration, manage customer contacts and agent skills, maintain knowledge bases, and inspect omnichannel activity. Documented actions include: Read agent profiles, availability, status, and channel capabilities. Read Worktual business-hours definitions and schedules.
- How do I connect Worktual Unified Communications to Okou?
- Connect Worktual Unified Communications using Private App Token. The connection controls which supported actions a workflow can use.
- Can Worktual Unified Communications run in an automated workflow?
- Yes. After it is connected, supported Worktual Unified Communications actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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