Ziwo connector for Okou
Connect Ziwo to read customer profiles, conversations, call history, analytics, files, and organization data.
Communication · Access Token
Use Ziwo in Okou
Use the official Ziwo API to read customer profiles, conversations, call history, analytics, files, and organization data.
Once connected, supported Ziwo actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Ziwo
- Read Ziwo system metadata, static reference data, and non-secret settings.
- Read the authenticated user's non-secret preferences.
- Read customer profiles and their phone and email records.
- Read conversations, conversation logs, tags, templates, and attachments.
- Read call history, call-flow data, call notes, and call reference data.
- Read statistics, agent activity, audit, report, and billing data.
- Read stored files, revisions, and media metadata.
- Read organization numbers, teams, groups, users, statuses, and routing data.
How the Ziwo connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Ziwo
Choose Access Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Ziwo securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Access Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What Ziwo covers
The topics this connector's published operations touch.
- contact center
- customer support
- voice
- conversations
- call history
- crm
Ziwo connector questions
- What can Okou do with Ziwo?
- Connect Ziwo to read customer profiles, conversations, call history, analytics, files, and organization data. Documented actions include: Read Ziwo system metadata, static reference data, and non-secret settings. Read the authenticated user's non-secret preferences.
- How do I connect Ziwo to Okou?
- Connect Ziwo using Access Token. The connection controls which supported actions a workflow can use.
- Can Ziwo run in an automated workflow?
- Yes. After it is connected, supported Ziwo actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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